Today's Food Specials doesn't sell or ship any physical goods. The app is an advertising and listing platform only — food purchases happen in person, directly at a supplier's own premises, entirely outside the app. There is nothing to ship, and this policy has nothing further to say on shipping.
Payments made through the app (via PayFast) load a prepaid wallet balance. That balance is then spent on platform fees — posting a listing beyond your outlet's free allocation, or booking a banner ad slot. Wallet credit isn't redeemable for cash and can only be used to pay for fees within the app.
| Situation | Refund |
|---|---|
| A listing fee or banner ad booking already charged, where the listing/ad is live | Not refundable — the fee pays for the placement already delivered. |
| An outlet we block, where your appeal is later approved, or your 30-day appeal window closes with no appeal filed | Refunded. Any wallet balance tied to that block is refunded — we don't keep fees for a block that's later overturned or never actually appealed against. |
| We remove an individual listing for a policy violation (without blocking the whole outlet) | Not automatically refunded — reach out to us and we'll review it case by case. |
| A failed, duplicated, or incorrect PayFast payment | Contact us with your payment reference and we'll investigate and correct it. |
Contact us at info@todaysfoodspecials.co.za with your account details and, if relevant, the payment reference from your PayFast confirmation. We aim to respond within 5 business days.